Terms of Service

By accessing or using Connect SFSC Klaviyo (“the Service”), operated by Solvative (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

We reserve the right to modify these Terms at any time. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

Connect SFSC Klaviyo is a software integration service that synchronizes data between Salesforce Service Cloud and Klaviyo. The Service includes contact sync, consent sync, case event tracking, engagement sync, historical backfill, and audit logging.

You must be at least 18 years old and have authority to bind your organization to these Terms. By using the Service on behalf of an organization, you represent that you have that authority.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in violation of any applicable law or regulation
• Transmit data you do not have the right to process or share
• Attempt to gain unauthorized access to any part of the Service
• Reverse-engineer, decompile, or disassemble the Service
• Resell, sublicense, or otherwise transfer access to the Service
• Use the Service to process data that violates privacy laws applicable to your users

The Service integrates with Salesforce Service Cloud and Klaviyo. Your use of those platforms is subject to their own terms of service and privacy policies. We are not affiliated with, endorsed by, or responsible for Salesforce or Klaviyo.

You are solely responsible for ensuring that your use of the integration complies with the terms of Salesforce and Klaviyo, including any API usage limits or restrictions.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all data you process through the Service. By using the Service, you grant us a limited, non-exclusive license to process your data solely to provide and improve the Service.

You are responsible for ensuring that you have all necessary rights and consents to process the personal data of your customers through the Service, including compliance with GDPR, CCPA, CAN-SPAM, TCPA, and other applicable regulations.

The Service includes features for synchronizing marketing consent between Salesforce and Klaviyo. You are solely responsible for establishing and maintaining lawful bases for marketing communications with your customers. We provide the mechanism for consent sync; compliance with applicable consent regulations is your responsibility.

We will use commercially reasonable efforts to maintain the availability of the Service. During the early access period, the Service is provided without any uptime guarantees. Enterprise customers may negotiate specific SLAs separately.

We may suspend or terminate the Service at any time for maintenance, security purposes, or violation of these Terms, with or without notice.

Pricing for the Service will be communicated prior to general availability. Early access participants will be offered founding-rate pricing. By requesting early access, you do not incur any charges unless you explicitly agree to a paid subscription.

The Service, including its design, code, documentation, and trademarks, is the property of Solvative and is protected by intellectual property laws. Nothing in these Terms transfers ownership of any intellectual property to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. You use the Service at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLVATIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

You agree to indemnify, defend, and hold harmless Solvative and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

Either party may terminate the relationship at any time. Upon termination, your right to access the Service ceases immediately. We will provide you with a reasonable opportunity to export your data upon request within 30 days of termination.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Delaware.

For questions about these Terms, contact us at legal@solvative.com.