Privacy Policy

Connect SFSC Klaviyo (“the Service”, “we”, “us”, or “our”) is operated by Solvative. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

Information you provide directly: When you request early access or contact us, we collect your first name, last name, work email address, company name, and an optional message.

OAuth credentials: To connect your Salesforce and Klaviyo accounts, we facilitate an OAuth authorization flow. We store encrypted OAuth tokens necessary to perform the sync on your behalf. We never store your Salesforce or Klaviyo passwords.

Sync data: We process contact records, case event data, and consent status as part of delivering the sync service. This data belongs to you and is processed only as necessary to perform the integration.

Usage and log data: We collect audit logs of sync operations including timestamps, sync direction, record counts, and error states. This is used for debugging, reliability, and audit trail purposes.

We use the information we collect to:

• Provide and maintain the sync service
• Authenticate and authorize connections to Salesforce and Klaviyo
• Send operational communications (sync alerts, errors, onboarding)
• Respond to support requests
• Improve reliability and performance of the Service
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

The Service runs on Cloudflare's global edge infrastructure. OAuth tokens are encrypted at rest. All data transmissions use HTTPS/TLS.

We implement industry-standard security measures including access controls, encryption, and monitoring. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your account data for as long as your account is active or as needed to provide the Service. Audit log data is retained for 90 days by default. You may request deletion of your data at any time by contacting us.

The Service connects to Salesforce Service Cloud and Klaviyo on your behalf. Your use of those platforms is governed by their respective privacy policies. We are not responsible for the data practices of Salesforce or Klaviyo.

Early access form submissions are stored in Attio CRM, operated by Attio Ltd. Data submitted through our early access form is subject to Attio's Privacy Policy.

Slack: When you submit the early access form, a notification containing your submitted details (name, email, company, and message) is sent to our internal Slack workspace via a secure incoming webhook. This is used solely for internal lead review and is not shared with any third party.

Mixpanel:We use Mixpanel for product analytics. Mixpanel collects anonymized behavioral data — pages viewed, features clicked, and form interactions — to help us understand how the marketing site is used and improve the experience. No personally identifiable information is sent to Mixpanel unless you submit a form. Data is stored in Mixpanel's infrastructure and governed by Mixpanel's Privacy Policy. Mixpanel data is stored in browser's localStorage, not cookies.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, contact us at legal@solvative.com.

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing is performance of a contract, legitimate interests, or your consent where applicable.

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to delete it.

We do not use tracking or advertising cookies. We use browser localStorage (not cookies) to store Mixpanel analytics identifiers so that page view and interaction data can be attributed across sessions. No personally identifiable information is stored in localStorage unless you submit a form.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at legal@solvative.com.